This PCA Case Manager Training video provides an overview of the process for case managers representing their clients before OAH. The materials presented during the training session are available here:

• PCA Case Manager Training PowerPoint Slides
• DHCF's "Tips for Case Managers" Handout 
• Checklist for Case Managers assisting Clients in a PCA Case

Additional Training for PCA Case Managers: Financial Eligibility Issues. The materials presented during this Jan. 28, 2021 training are available here:

• Financial Eligibility Overview
• Financial Eligibility Information Sheet
• Undue Hardship Instructional Guide
• Undue Hardship Claim Form
• Undue Hardship Claim Form Sample
• DHCF Financial Eligibility Policy
• OAH Checklist